At rghmart.com, we are committed to delivering quality products and a smooth shopping experience. Please read our Refund & Cancellation Policy carefully to understand your rights and options.

1. Order Cancellation

• Before Dispatch:
  Orders are usually dispatched the next day. If you wish to cancel your order before dispatch, please contact our support team at +91 90670 10055.
• After Shipment:
  Once an order has been shipped, cancellation is not possible. However, you may choose to return the product at your own cost after receiving it.
  Upon receiving the returned item, we will inspect its condition and process your refund accordingly.
• Order Cancellation by rghmart.com:
  We reserve the right to cancel orders due to stock unavailability, pricing errors, or suspected fraudulent activity. In such cases, a full refund will be issued.

2. Refund Policy

• Eligibility:
  Refunds are issued only for items that are defective, damaged, or delivered incorrectly.
• Non-Refundable Items:
  Certain product categories cannot be refunded, including:
  • Perishable goods
  • Customized or personalized items
  • Digital downloads or non-physical goods
• Refund Process:
  • You must submit a refund request within 7 days of receiving your order.
  • Share proof of issue (photos/videos) with our support team at +91 90670 10055.
  • Once approved, refunds will be issued to your original payment method within 3 business days.

3. Return & Exchange Policy

• Return Window:
  Products must be returned within 3 days of delivery only in case of defective or incorrect product
• Condition of Returns:
  Items must be unused, in original packaging, and in resalable condition.
• Return Shipping:
  Return shipping charges are the responsibility of the customer unless the return is due to our error (defective or incorrect product).
• Exchanges:
  If you receive a defective or incorrect product, we will replace it free of cost after verifying the issue.

4. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

1. Check with your bank or payment provider.
2. If the issue persists, contact our support team for assistance.
3. Contact Us

For cancellation, return, or refund-related queries, please reach us at: hello@rghmart.com